Refund policy

RETURN, REFUND & EXCHANGE POLICY

Last updated: October 19, 2026

DAREFORMS is operated by HENG JIN SHENG APPAREL TRADING LIMITED.

Legal company: HENG JIN SHENG APPAREL TRADING LIMITED
Trading name: DAREFORMS
Customer service: service@dareforms.com
Registered office: Room F15, Unit 21, 7/F, Asia Trade Centre, 79 Lei Muk Road, Kwai Chung, New Territories, Hong Kong
Fulfillment origin: Mainland China
Current sales markets: United States and Canada

The Hong Kong registered office is not a return-shipping address. Do not send any item to that address or to any other address unless DAREFORMS provides written return authorization and return instructions.

1. 14-Day Order Issue Window

Contact DAREFORMS at service@dareforms.com within 14 days after delivery if there is an issue involving product quality, sizing, color, order accuracy, fit, shipping, or delivery.

For orders that have not arrived or have not been dispatched, contact us as soon as the issue becomes apparent. The delivery-based 14-day period does not prevent reporting an order that was never delivered.

Where applicable, keep the garment unworn, unwashed, unaltered, and free from avoidable odors or damage while the case is reviewed.

Most eligible cases can be resolved without requiring an international return.

2. Issues for Which DAREFORMS Is Responsible

DAREFORMS-responsibility cases include:

- An incorrect item sent compared with the confirmed order.
- An incorrect color or size sent compared with the confirmed order.
- Material product damage or manufacturing defects.
- A custom-size garment produced materially outside the measurements confirmed by DAREFORMS.
- A shipment confirmed lost before carrier-confirmed delivery.
- Failure to dispatch within the confirmed processing commitment because of our fulfillment error.
- Failure to meet an event deadline that DAREFORMS expressly confirmed in writing because of our fulfillment error.

After verification, the customer may choose one of the following resolutions:

Option A — Free Replacement or Remake

DAREFORMS will provide a replacement or remake, including standard replacement shipping, at no additional charge.

Option B — Full Refund

DAREFORMS will refund 100% of the merchandise amount actually paid.

Where a paid standard shipping charge relates entirely to a verified DAREFORMS-responsibility failure, that shipping charge will also be refunded.

We may request reasonable supporting photographs, order information, measurements, or other evidence necessary to verify the issue.

3. Customer-Responsibility Issues

Customer-responsibility cases may include:

- Selecting an incorrect standard size.
- Selecting an incorrect color.
- Changing preference after receiving the correct item.
- Receiving the correct item but deciding that the fit, style, or appearance is no longer preferred.
- Providing inaccurate custom measurements.
- Providing an incorrect or incomplete delivery address.
- Loss or theft after carrier-confirmed delivery.

For eligible customer-responsibility cases, DAREFORMS may offer a partial refund equal to 30%–50% of the merchandise amount actually paid.

The exact percentage depends on the circumstances of the order, the condition of the item, and the resolution agreed for the individual case.

A partial refund is not automatically guaranteed for every customer-responsibility case.

Unless DAREFORMS specifically instructs otherwise, the customer does not need to return the item before an approved partial refund is issued.

4. Exchange Policy — One Exchange Service Per Order

DAREFORMS provides at most one approved exchange service per order.

All exchanges require written approval from DAREFORMS before the customer takes any return or shipping action.

Before approving an exchange, we may review:

- The original order details.
- The garment condition.
- The requested replacement size or color.
- Product availability.
- Whether the issue is a DAREFORMS-responsibility or customer-responsibility case.

If DAREFORMS sent an incorrect or defective garment, an approved replacement is provided without an additional standard replacement shipping charge.

If the customer selected an incorrect size or color, or otherwise requests an eligible preference-based exchange, the exchange is subject to individual written approval. Any applicable additional shipping cost or price difference will be communicated before the exchange proceeds.

Only one approved exchange service is available per order.

5. No Unauthorized International Returns

Do not ship an item to any address unless DAREFORMS specifically instructs you to do so in writing.

If a physical return is required for a verified DAREFORMS-responsibility issue, DAREFORMS will provide the approved return method and arrange or pay the approved return shipping.

The Hong Kong registered office is not a return-shipping destination.

6. Condition of Returned or Exchanged Items

Where a physical return or customer-preference exchange is approved, the garment must remain in an acceptable condition.

Items showing clear signs of wear, washing, alteration, avoidable damage, or strong odors may be ineligible for a customer-preference exchange or discretionary refund, subject to consumer rights that cannot legally be waived.

7. Refund Timing

Approved refunds are submitted to the original payment method within 5 business days after approval.

Banks and payment providers may require additional time to post the credit after DAREFORMS submits the refund.

If the credit has not appeared 10 business days after our refund confirmation, contact your bank or payment provider and email service@dareforms.com with your order number so we can investigate.

The 10-business-day point is a follow-up point and not a guaranteed bank settlement deadline.

8. Refund Calculation

Refunds are calculated from the merchandise amount actually paid after discounts, not from the original list price.

Nothing in this policy limits rights or remedies that cannot legally be waived under applicable law.